This Policy only relates to the personal information that we store about you that was provided at the outset of you taking out your contract for us to maintain your security system
If you have any questions about this Policy please do not hesitate to contact our offices on 01903 900199.
We collected your name and address details when you took out your maintenance for your system and all of the information that you gave to us at that time is stored on a computer system only accessed by staff at our offices, a hard copy is also kept in our secured office. none of your information is used to pass on to social media functions or sent to third parties nor is it entered into competitions, promotions or surveys.
In order to provide appropriate safeguards to homeowners - it is obligatory for Bespoke Security to provide you with a Certificate of Conformity (“certificate”) once we have installed your security system.
We will pass on the certificate to SSAIB and the certificate includes details of your name and address. We hold this information to enable us to comply with statutory obligations and to pursue our legitimate interests for the purposes set out in the section below.
Information we receive about you from third parties: We do not collect nor receive any information about you from third parties.
This section of the Policy describes the things that we do with your data which relate directly to our services. They are the things that we hope you would expect us to do with your information.
We will use your information:
We will not share your personal data with others, unless:
ï we are under a duty to disclose or share your personal details to comply with any legal obligation or in order to enforce or apply our rules.
ï our business enters a joint venture with - or is sold to or merged with - another business. We may then share your personal details with our new business partners or owners.
We store all your personal details on a secure server.
We retain access to all personal information that we have collected from you or about you.
If our business is sold or merged, or if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets. We will make sure that any such transfer is done in a secure way.
If we offer or supply a service to you that is provided on our behalf by a third party we may have to pass your information to them in order to deliver the service, we will not pass your information to anyone who is not also subject to adequate privacy commitments in our contract with them and we will not allow the third party to use your information for marketing purposes without your consent.
We only keep your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data - and whether we can achieve those purposes through other means - and the applicable legal requirements.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal information to Bespoke Security Ltd staff only who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Under certain circumstances, by law you have the right to:
If you have any problems with the way that we are handling your personal data, you should contact the Information Commissioner’s Officer (ICO).
The ICO can be contacted by telephone on 0303 123 113 - Monday to Friday, between 9am and 5pm - or by email at [email protected] You can also visit the ICO’s website by following this link: https://ico.org.uk/.
The Data Protection Act 1998 (DPA) gives you the right to access information held about you. Your right of access can be exercised in accordance with the DPA. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Any changes we may make to this Policy in the future we will again contact you directly by e-mail. Please check back frequently to see any updates or changes to this Policy.
"Comprehensive support prior to, during and after project. Exceeded expectations with professional and cooperative work at all times. "Customer in Worthing
8TH AUGUST 2017
"Excellent work, very professional, would be happy to recommend."Repeat Customer in Petworth
12 October 2017
" Chris Andrews and the Bespoke Security team have been absolutely brilliant. Chris is an expert in his field with a superb level of customer service that you don't find with the big national alarm company. Thoroughly recommended! "Customer in Worthing
5 October 2017
"A very professional job of installation, plus comprehensive instructions on how to operate the systems."Customer in Shoreham-by-Sea
5 October 2017
“Extremely efficient, well explained every step of the way, speedy and smooth running process, highly recommended!”Customer in Horsham
5 October 2017
“1st Class service provided from start to finish. Very professional, knowledgeable, patient and friendly. Would definitely recommend using Bespoke security.”Customer in Shoreham-by-Sea
30 August 2017